Tpad Predictive Diallers Are Backed by SIP Technology

Tpad has combined two leading discoveries in the telecommunications industry, predictive Diallers and the SIP technology, in their full-featured predictive SIP Diallers. Tpad has recently announced the addition of SIP trunking services as part of their roster of services, and now the leading telecommunications company has launched their predictive dialhttp://www.blogger.com/img/blank.giflers, powered by their SIP technology. These predictive diallers are currently and actively marketed to call centre businesses.



Tpad’s SIP technology eliminates the need to rely on hardware-based telephony systems by streaming call data through the Internet. With calls being made over the Internet, companies are spending significantly less on communications. This has also expanded companies’ communications reach, allowing them to communicate internationally at minimal costs.

This technology enables not only voice calls, but integrates video calls, conference calls, video conferencing, and instant messaging, all in a single system. According to Steven Johns, Marketing Manager of Tpad’s SIP, the SIP technology is bigger than VoIP technology. Johns adds, "SIP has been around for more than a year, but there is more to this technology than meets the eye, or at least many telecom-centred companies know about."



Now, Tpad has used their SIP technology to create an integrated telephony solutions designed specifically for call centre businesses. This new solution is called a predictive dialler, a system responsible for dialing numbers from a database and passing these calls to call agents. However, Tpad enhanced it by using its SIP technology to provide the connection and overall capabilities of the system. Tpad’http://www.blogger.com/img/blank.gifs Sales Director Simon Jones explains, "Although SIP technology is based mainly on the convergence of data and voice through Internet connectivity; we would like to explain that the use of SIP can indeed be expanded to suit the needs of clients."
Tpad’s efforts resulted in a predictive dialing system that enjoys high-speed Internet provided by Tpad ISP partner, Supanet, as well as a high-performance system that offers far more than just predictive dialing capabilities.

Tpad’s predictive SIP dialler also automatically filters out unsuccessful calls to ensure that all agents spend time only on successful calls with the potential to sell. This system also acts as a scheduler that keeps track of all calls made and all numbers that need to be called back. The system also comes with call recording, a solution that comes in handy in monitoring call agent performance, as well as statistics generation, which assists managers in assessing the performance of the organization as a whole.

Most importantly, the predictive SIP dialler from Tpad is expected to enlarge the revenue enjoyed by call centres by reducing their operations expenses by a large margin. Citing actual studies, Johns says that with Tpad’s SIP technology, call centres can expect a significant 30% reduction in costs of connectivity within the first few months following implementation.

Johns also explains the reason behind Tpad’s commitment to its predictive SIP dialler system, "Companies from all over the country has entrusted us to improve http://www.blogger.com/img/blank.giftheir phone system technology, and we give them just that - affordable calls that can be made anywhere and low-cost incoming toll free number calling capability.”

If interested, quotations and inquiries regarding Tpad’s predictive SIP dialler can be made online, with responses guaranteed within 48 hours. Tpad also banks heavily on efficiency, and thus ensure that their predictive SIP dialler system can be deployed within 4 weeks. For more information on Tpad’s predictive SIP dialler for call centres and its other telecommunication solutions for businesses, visit Tpad’s website at http://www.tpad.com or call +44 (0) 845 122 1746.

About Tpad: (http://www.tpad.com)
Tpad is a world-wide leading provider of managed VoIP services trusted by hundreds of customers not only in the UK but worldwide. Their new business SIP services include predictive call centre diallers, SIP trunking, real-time call recording, VoIP media gateways, PBX phone systems, call reporting suites and mobile call recording offer not only efficient communications solutions, but security, reliability and high quality of service that meets every need of business enterprises and their users. For more information on their premium predictive call centre dialler software, please visit www.tpad.com or call them at +44 (0) 845 122 1746.

Predictive SIP Dialler More Than Just a Telecommunications Tool, Says Tpad

Renowed telecommunications provider in the UK and world leader in advanced telephony solutions Tpad has introduced its predictive SIP Dialler into the market, targeting the fast-growing call centre industry. Call centre businesses these days rely on predictive Diallers to manage their calls, but Tpad’s version of the system is based on the company’s own SIP trunking technology.

Tpad representative Simon Jones, the company’s Sales Director, explains the collaborative project by saying, “Although SIP thttp://www.blogger.com/img/blank.gifechnology is based mainly on the convergence of data and voice through Internet connectivity; we would like to explain that the use of SIP can indeed be expanded to suit the needs of clients."
SIP trunking is another advanced telecommunications solution offered by Tpad. Compared to VoIP, SIP trunking is more advanced. While VoIP offers only voice calls, SIP trunking uses the same Internet-based transmission to enable video calls, instant messaging, conference calls, and video conferencing.



This means it exploits all possible communication methods using a single system. Despite the greater amout of data handled by SIP gateways, they are still able to handle greater traffic at high speeds. Tpad CEO Tahir Mohsan explains the full impact of such a capable system on any business: “SIP trunking can be used with as few or as many users as necessary, ensuring maximum productivity and profitability."

On top of that, due to the use of the Internet instead of the traditional telephone-based connections, SIP technology makes international calls as affordablhttp://www.blogger.com/img/blank.gife as local calls. This means that a predictive Dialler running on SIP technology is highly capable yet is very cost-efficient.

However, based on the list of features offered by Tpad’s predictive dialler, the company’s latest offer to the call centre industry seems to be far more than a telecommunications tool as it offers expanded capabilities. The system also serves as a management control system, a reports generation system, and a call recording system. This is just part of the entire package.



As Jones puts it, “There is real-time session management in the switching, bandwidth allocation, session management, session prioritization, interoperability to discuss with clients about, apart from cost savings."

On top of all these, Tpad’s latest venture also helps generate and manage leads for the call centre business. The system has the ability to remember all numbers it has http://www.blogger.com/img/blank.gifdialled, when these calls were made, whether these calls were successfully converted into sales, whether the consumers asked to be called back, and other pertinent information regarding the call. The system also functions as a filter that can identify numbers that are already inactive. All bad numbers are detected and remembered, so that agents only spend time on good leads.

Tpad is highly confident about its SIP-based predictive dialler system designed for use in call centre outsourcing firms. By enhancing the capabilities of such a system so that it would benefit every level in the organizational hierarchy, Tpad expects massive growth for its new offer within the year.

About Tpad: (http://www.tpad.com)
Tpad is a world-wide leading provider of managed VoIP services trusted by hundreds of customers not only in the UK but worldwide. Their new business SIP services include custom predictive SIP Diallers, SIP trunks, IAX2 trunks, VoIP media Gateways, Call Reporting Suites and Mobile Call Recording offer not only efficient communications solutions, but security, reliability and high quality of service that meets every need of business enterprises and their users. For more information on their premium predictive call centre diallers software, please visit http://www.tpad.com or call them at +44 (0)845 122 1746

Tpad provides PM+M state-of-the-art Business Telephone System

In October 2010, PM+M Chartered Accountants were planning a move to new premises on Challenge Way, Blackburn (Lancashire). This move from Central Blackburn was in itself a significant project for the firm who were moving offices to more modern premises.

PM+M are one of the leading business advisory and accountancy firms in the North West of England and has grown steadily through natural growth and mergers with other firms to become a broad based provider of advice to businesses and individuals.

Due to their active participation in Praxity - a global alliance ofindependent firms, they are in a very strong position, enabling them toprovide services to the highest of international standards.



For PM+M communication is key, and a heavy reliance is put upon their IT infrastructure to deliver the highest standards for their clients and their own workforce.

The move presented several challenges, not least of which, was remaining fully functional for their clients. The move provided an ideal opportunity to improve their IT data connection and review their telephony requirements.



PM+M had a 70 user Cisco phone system which was at capacity and did not provide them with the features and functionality they required to move their business forward. In addition to this they were limited by a 2Mb private circuit and 16 ISDN lines.

Tpad Telephony Solution:

After meeting with Tpad and their solutions design team for a full communications review and audit, PM+M opted for the latest in IP telephone systems with integration to their in house CRM platform and door entry system. The Tpad solution offered technical compatibility aswell as attractive and commercial relationship.

The communications review and audit highlighted where PM+M were currently spending money, identified system inefficiencies and also provided the future plan for PM+M, taking into account the shape of what future success would look like for them.



After this review was conducted, a series of recommendations were presented to PM+M and they chose a Hosted Platform solution. This platform will ultimately service PM+M's second site in Burnley and also allows Home Workers / Field Workers to access the phone system remotely, with simple logins and security permissions.

PMM case study Commercially, the whole solution Tpad recommended was within budget and delivered an increased capacity of data services, which is not normally experienced at our new location. Based on the projected savings on calls and line rental alone, PM+M is expecting a return on investment within 12 to 18 months from the date of installation.

PM+M Feedback and Comments:

Stephen Anderson - Partner
" The design and installation of the system went very smoothly with Tpad providing a very responsive and focussed service before, during and after our physical move. Now that we are settled into our new environment, the system gives us cost certainty along with flexibility and the opportunity to grow without major capital investment. The support we receive from Tpad has continued to be responsive."

Colin Emmett - Director of IT Services
" The personal touch from the implementation team provided me with so much confidence during the installation and the initial live testing period, knowing that the Tpad Team understood our requirements and could deliver a tailored solution to our specification. The continued proactive approach from the Tpad team means that any refining we need to make or issues we encounter are efficiently and speedily resolved."



To get a FREE communications audit and FREE Telephone Quote then visit http://www.tpad.com/business or call (+44) 01254 122 1746 now.

Tpad To Make 1000 Business Telephone Systems Available Free to UK Business

Tpad, The Business Telephony Specialists are to introduce a new model for Business Telephone Sales in the UK market. Tpad Small Business Systems, up to 20 users, will be made available free to 1000 UK businesses in Phase 1 of the program. This will be done on a first register basis, and businesses will be urged to register on the tpad.com/business website in order to qualify, when the offer is launched.



In the past, state-of-the-art telephony features were previously only found in multi-million pound systems, and only afforded by large corporations. Recently, new technology has enabled such features to be accessed, for example as a service, at £30 per user, per month. However, Tpad has gone one step further and made these (and associated on-site telephony hardware) available FREE for small business, providing they switch their lines and broadband to Tpad. Furthermore, Tpad are providing a guarantee that users will not pay any more than their existing suppliers for the lines, broadband and calls (and in most cases will pay much less).Tpad already sells a wide range of advanced systems to large companies, and this offer has been made available to small business only, and is limited to 2 User, 4 User, 8 User, 12 User and 20 User systems.



Tpad Sales Director Simon Jones commented “Businesses can get the latest Business Telephone System, any size up to 20 users, which would normally cost up to £21,600 absolutely free, when they switch their broadband, lines and calls to us. Even this condition is a benefit to most businesses as instead of paying another supplier for the lines and broadband, they pay us, and in most cases they pay much less! There really is no catch in the deal, as we guarantee this”



He added “Many businesses want the next generation phone system that allows them to be more productive and delivers the latest features such as Call Recording, Fax-to-email and ability for staff to work from home, or indeed from anywhere whilst giving the impression they are in the office. Now, with Tpad they can have all of this free. There really is no reason for any business not to take up this offer”

The core of all the Tpad Small Business Telephone Solutions is the Colossus Advanced Telephone Platform. Colossus consists of clusters of very powerful computers hosted at Tpad data centres, that provide the ultimate, future-proof, scalable telephone platform. Now, using Tpad lines, small businesses can easily link to Colossus and benefit from features that were previously only available on multi-million pound corporate telephone systems.

John Free, Group Marketing Director commented “The features and benefits provided by Tpad’s Colossus Platform and the complete Tpad Small Business Telephone Solution can indeed be provided by other large telephone companies. The key difference is price. Tpad does not charge anything, as its model is based upon acquiring large numbers of small business customers that could purchase other IT services in the future. In contrast, other companies charge for the telephone platform and also for the telephone hardware at the customer site!”

About Tpad

Tpad is an International company which has its Headquarters in Jersey, and has service centres and presence in many countries including the UAE, India, Hong Kong, USA, UK and Canada.

In the UK, Tpad provides advanced telephony services for businesses, the public sector and corporates. Until recently the core product has been large IP PBX based business telephone systems (50 users to 500+ users and multiple sites). Tpad also has an International consumer arm providing low cost International Services to all major countries.

Over the past 3 years, Tpad has been investing in next generation telephone technology with the development of a powerful central telephone platform called Colossus that resides in Tpad data centres and that can be accessed from anywhere.

For further details please contact:

business@tpad.com or call 01254 867325