Predictive SIP Dialler More Than Just a Telecommunications Tool, Says Tpad

Renowed telecommunications provider in the UK and world leader in advanced telephony solutions Tpad has introduced its predictive SIP Dialler into the market, targeting the fast-growing call centre industry. Call centre businesses these days rely on predictive Diallers to manage their calls, but Tpad’s version of the system is based on the company’s own SIP trunking technology.

Tpad representative Simon Jones, the company’s Sales Director, explains the collaborative project by saying, “Although SIP thttp://www.blogger.com/img/blank.gifechnology is based mainly on the convergence of data and voice through Internet connectivity; we would like to explain that the use of SIP can indeed be expanded to suit the needs of clients."
SIP trunking is another advanced telecommunications solution offered by Tpad. Compared to VoIP, SIP trunking is more advanced. While VoIP offers only voice calls, SIP trunking uses the same Internet-based transmission to enable video calls, instant messaging, conference calls, and video conferencing.



This means it exploits all possible communication methods using a single system. Despite the greater amout of data handled by SIP gateways, they are still able to handle greater traffic at high speeds. Tpad CEO Tahir Mohsan explains the full impact of such a capable system on any business: “SIP trunking can be used with as few or as many users as necessary, ensuring maximum productivity and profitability."

On top of that, due to the use of the Internet instead of the traditional telephone-based connections, SIP technology makes international calls as affordablhttp://www.blogger.com/img/blank.gife as local calls. This means that a predictive Dialler running on SIP technology is highly capable yet is very cost-efficient.

However, based on the list of features offered by Tpad’s predictive dialler, the company’s latest offer to the call centre industry seems to be far more than a telecommunications tool as it offers expanded capabilities. The system also serves as a management control system, a reports generation system, and a call recording system. This is just part of the entire package.



As Jones puts it, “There is real-time session management in the switching, bandwidth allocation, session management, session prioritization, interoperability to discuss with clients about, apart from cost savings."

On top of all these, Tpad’s latest venture also helps generate and manage leads for the call centre business. The system has the ability to remember all numbers it has http://www.blogger.com/img/blank.gifdialled, when these calls were made, whether these calls were successfully converted into sales, whether the consumers asked to be called back, and other pertinent information regarding the call. The system also functions as a filter that can identify numbers that are already inactive. All bad numbers are detected and remembered, so that agents only spend time on good leads.

Tpad is highly confident about its SIP-based predictive dialler system designed for use in call centre outsourcing firms. By enhancing the capabilities of such a system so that it would benefit every level in the organizational hierarchy, Tpad expects massive growth for its new offer within the year.

About Tpad: (http://www.tpad.com)
Tpad is a world-wide leading provider of managed VoIP services trusted by hundreds of customers not only in the UK but worldwide. Their new business SIP services include custom predictive SIP Diallers, SIP trunks, IAX2 trunks, VoIP media Gateways, Call Reporting Suites and Mobile Call Recording offer not only efficient communications solutions, but security, reliability and high quality of service that meets every need of business enterprises and their users. For more information on their premium predictive call centre diallers software, please visit http://www.tpad.com or call them at +44 (0)845 122 1746

Tpad signs Mobile VoIP Affiliate Agreement with Nimbuzz

Tpad, the global provider of residential and business VoIP phone services, today announced a new mobile VoIP service powered by the Nimbuzz mobile platform.

Tpad, a leading provider of internet telephony services, and Nimbuzz, the most comprehensive Instant Messaging, (geo) presence, and VoIP provider, have signed an affiliate agreement in order to compete in the lucrative mobile VoIP market.

Nimbuzz offers the most comprehensive social interaction service combining Instant Messaging, (geo) presence, and VoIP. The free application is available on the mobile, PC and web, for instant messaging, location sharing, (group)calling, and file sharing across popular communities, including Skype, Windows Live Messenger (MSN), Yahoo! Messenger, ICQ, Google Talk, AIM, GaduGadu, Jabber, and 23 social networks including Facebook and MySpace.

Tpad will promote Nimbuzz to their customers on their website (www.tpad.com) from which customers can instantly register and download the Nimbuzz service to their mobile phone and PC. This gives them the capability of easily making free SIP / VoIP calls on their mobile phones to other Tpad users or standard low cost VoIP calls to any landline or mobile in the world.

Once users download the free Nimbuzz application for the mobile and register for free as a new user, contacts from their selected Instant Messaging communities are aggregated into a single contact list with icons indicating real-time "presence" - which contacts are online or offline and from which communities.

Nimbuzz users then can simply add their personal Tpad SIP / VoIP Settings to the application to allow their mobile phone to make and receive low cost VoIP calls anywhere in the world using their personal Tpad SIP number.

"We see these partnerships as providing real value to operators looking to increase ARPU and offer their customers full access to Instant Messaging and social networks without the risk and costs associated with setting this up themselves." comments Evert-Jaap Lugt, CEO of Nimbuzz.

Funded by Mangrove Capital Partners and staffed by award-winning developers and industry experts, Nimbuzz is bringing aggregated IM and social network chat to the mobile and PC. Nimbuzz is growing at well over 10k new users per day and serves over 10 million logins daily.

Tpad is a true global VoIP network and offers users a wide range of VoIP / SIP devices (Softphones, ATAs, IP phones or WiFi mobiles) to make free or low cost calls anywhere in the world with crystal clear quality.

"Tpad aims to provide customers with ever growing calling options and the rapidly expanding market is mobile VoIP", comments Steven Johns, Marketing Manager of Tpad. "The recently signed affiliate agreement with Nimbuzz will allow our Tpad users to freely communicate with each other across different networks worldwide. The cooperation with Nimbuzz is just the beginning of our range of new VoIP services" Johns added.

About Tpad (http://www.tpad.com):

Tpad, the world's most flexible communications company, offers next-generation telephony solutions for consumers and businesses. Tpad's new telephony services make it easier and cheaper for people to stay in touch using any device, on any network, anytime, anywhere. The ever-expanding global IP telephony company is based in the UK.

About Nimbuzz (http://www.nimbuzz.com):

Nimbuzz has positioned itself to become the largest global communications platform for seamless IP-based communication among mobile devices and social media platforms.
Nimbuzz officially launched in May 2008. In July 2008, Nimbuzz was recognized by industry experts at AO Stanford Summit as part of the Global Top 250 technology companies for game-changing technology and market value, and won Best Mobile Startup in its category at Mobile 2.0 Europe.
Nimbuzz is headquartered in the Netherlands, with offices in Argentina and Brazil. The company, founded in 2006, and received VC and strategic funding by Mangrove Capital Partners (Skype), Naspers/MIH (Tencent, Mail.ru, Gadu-Gadu, Mweb, Sanook, Tradus) and Holtzbrinck Ventures (Kyte, StudiVZ).

Tpad is a registered service mark of Tpad, Ltd. All other trademarks and trade names are the property of their respective owners.