Predictive SIP Dialler More Than Just a Telecommunications Tool, Says Tpad

Renowed telecommunications provider in the UK and world leader in advanced telephony solutions Tpad has introduced its predictive SIP Dialler into the market, targeting the fast-growing call centre industry. Call centre businesses these days rely on predictive Diallers to manage their calls, but Tpad’s version of the system is based on the company’s own SIP trunking technology.

Tpad representative Simon Jones, the company’s Sales Director, explains the collaborative project by saying, “Although SIP thttp://www.blogger.com/img/blank.gifechnology is based mainly on the convergence of data and voice through Internet connectivity; we would like to explain that the use of SIP can indeed be expanded to suit the needs of clients."
SIP trunking is another advanced telecommunications solution offered by Tpad. Compared to VoIP, SIP trunking is more advanced. While VoIP offers only voice calls, SIP trunking uses the same Internet-based transmission to enable video calls, instant messaging, conference calls, and video conferencing.



This means it exploits all possible communication methods using a single system. Despite the greater amout of data handled by SIP gateways, they are still able to handle greater traffic at high speeds. Tpad CEO Tahir Mohsan explains the full impact of such a capable system on any business: “SIP trunking can be used with as few or as many users as necessary, ensuring maximum productivity and profitability."

On top of that, due to the use of the Internet instead of the traditional telephone-based connections, SIP technology makes international calls as affordablhttp://www.blogger.com/img/blank.gife as local calls. This means that a predictive Dialler running on SIP technology is highly capable yet is very cost-efficient.

However, based on the list of features offered by Tpad’s predictive dialler, the company’s latest offer to the call centre industry seems to be far more than a telecommunications tool as it offers expanded capabilities. The system also serves as a management control system, a reports generation system, and a call recording system. This is just part of the entire package.



As Jones puts it, “There is real-time session management in the switching, bandwidth allocation, session management, session prioritization, interoperability to discuss with clients about, apart from cost savings."

On top of all these, Tpad’s latest venture also helps generate and manage leads for the call centre business. The system has the ability to remember all numbers it has http://www.blogger.com/img/blank.gifdialled, when these calls were made, whether these calls were successfully converted into sales, whether the consumers asked to be called back, and other pertinent information regarding the call. The system also functions as a filter that can identify numbers that are already inactive. All bad numbers are detected and remembered, so that agents only spend time on good leads.

Tpad is highly confident about its SIP-based predictive dialler system designed for use in call centre outsourcing firms. By enhancing the capabilities of such a system so that it would benefit every level in the organizational hierarchy, Tpad expects massive growth for its new offer within the year.

About Tpad: (http://www.tpad.com)
Tpad is a world-wide leading provider of managed VoIP services trusted by hundreds of customers not only in the UK but worldwide. Their new business SIP services include custom predictive SIP Diallers, SIP trunks, IAX2 trunks, VoIP media Gateways, Call Reporting Suites and Mobile Call Recording offer not only efficient communications solutions, but security, reliability and high quality of service that meets every need of business enterprises and their users. For more information on their premium predictive call centre diallers software, please visit http://www.tpad.com or call them at +44 (0)845 122 1746

Tpad Launches Complete Communications Solutions for Call Centres

Tpad, leading telecommunications solutions provider, recently launched its SIP Dialler technology. The company expressed highhopes for their newest technology for call centres.

Tpad CEO Tahir Mohsan expressed his confidence about the said technology by saying, "It is important for the concerned to know that SIP Trunks do not only manage voice, but it can handle anything that can be converted to data, such as video, chat or instant messaging, email, concurrent call sessions in the same line, video or audio conferencing, toll free number capability, contact centre management, and overall continuity of the business."



True enough, Tpad is determined to maximize the potential of its SIP technology by using it to create a complete communications solution designed specifically for calhttp://www.blogger.com/img/blank.gifl centres. Recently, Tpad launched its own predictive SIP Dialler system in an attempt to saturate the growing call centre industry. This new system is backed by Tpad’s SIP technology, thus providing call centres a complete telecommunications solution that delivers high speed connectivity and overall management control while significantly reducing connectivity costs. So far, Tpad’s predictive SIP dialler system is one of the most advanced of its kind, also due to the fact that their system can be easily consolidated with existing call centre infrastructure, thus eliminating the need for additional investment.

Tpad also positions its predictive dialler system as the most cost-effective investment a call centre can make. Since the system is backed by SIP trunking, all communications data including voice, video, and instant messages can be transmitted via the Internet or using a VoIP network. Thus, all calls, local and international, are treated as local calls to eliminate high long distance communications fees.

Since call centre outsourcing firms’ operations revolve around making global calls, Tpad recognized the need and responded with an SIP system specifically designed for them. This new technology is set to open more doors for call centre businesses, which also happen to be at the forefront of the globalization trend nowadays. "With the increased globalization of businesses worldwide and the trying economy, this technology will be widespread this year,” says Tpad CEO Mohsan.


http://www.blogger.com/img/blank.gif
Tpad, leading communications solutions provider, has several business partners all over the UK since their portfolio includes highly advanced telecommunications solutions used in various business fields. This new predictive dialler system is another proof of Tpad’s commitment to further advance the telecommunications industry while keeping communication affordable. This is expected to significantly empower the call centre industry, and is the latest addition to Tpad’s wide range of solutions, which include IP-PBX, VoIP, and now, SIP technology. All these systems are designed to deliver significant cost savings to Tpad’s valued customers.

If interested, quotations and inquiries regarding Tpad’s predictive dialler can be made online, with responses guaranteed within 24 hours. Tpad also banks heavily onhttp://www.blogger.com/img/blank.gif efficiency, and thus ensure that their call centre dialler can be deployed within 3-4 weeks. For more information on Tpad’s predictive SIP dialler for call centres and its other telecommunication solutions for businesses, visit Tpad’s website at http://www.tpad.com or call 0845 122 1746.

About Tpad: (http://www.tpad.com)
Tpad is a world-wide leading provider of managed VoIP services trusted by hundreds of customers not only in the UK but worldwide. Their new business SIP services include bespoke predictive and blended call centre diallers, SIP trunks, real-time call recording, VoIP media gateways, PBX phone systems, call reporting suites and mobile call recording offer not only efficient communications solutions, but security, reliability and high quality of service that meets every need of business enterprises and their users. For more information on their premium predictive call centre dialler software, please visit www.tpad.com or call them at +44 (0)845 122 1746.

Press Contact:
Steven Johns
Marketing Manager
Tpad.com
Time Technology Park
Burnley, Lancashire BB12 7TW
S t e v e n . J o h n s @ t p a d . c o m
+44 (0) 845 122 1746
http://www.tpad.com

Tpad and Supanet to Launch Premium SIP Trunking Services to SME's

What is Tpad SIP Trunking / What are Tpad SIP Trunks?

A SIP trunk is a service offered by a supplier such as Supanet that permits businesses that have a Telephone PBX to use Voice-over-IP (VoIP), outside the enterprise network by using the Internet connection. The SIP Trunk enables connection to the standard PSTN and Mobile telephone networks via Supanet or our partner Tpad, thus eliminating the need for expensive multiple ISDN lines and also benefiting from lower cost calls. A business would keep their existing phone system but look to gain benefit from a SIP Trunk, especially if they were making a large amount of phone calls on a month by month basis and/or their call spend was high.



SIP trunks can offer additional significant cost-savings for enterprises, eliminating the need for local PSTN gateways, costly ISDN BRIs (Basic Rate Interfaces) or PRIs (Primary Rate Interfaces).



Free Supanet SIP Trunking Offer
Supanet in partnership with Tpad are able to offer customers FREE SIP Trunking with some of our connectivity solutions. Thus if you are currently paying for a large number of lines e.g. using ISDN 30 you can switch to supanet and make great savings. Please ask our staff for details of this amazing offer.

Elements of SIP Trunk
There are three components necessary to successfully deploy SIP trunks: a PBX with a SIP-enabled trunk side, an enterprise edge device understanding SIP and an Internet telephony or SIP trunking service provider (such as Supanet with its partner Tpad).

The PBX
In most cases the PBX is an IP-based PBX, communicating with all endpoints over IP, but it may just as well be a traditional digital or analog PBX. The sole requirement is that an interface for SIP trunking connectivity is available.

The enterprise border element
The PBX on the LAN connects to the Service Provider via the enterprise border element. The enterprise edge component can either be a firewall with complete support for SIP or an edge device connected to the firewall, handling the traversal of the SIP traffic.



The Service Provider
On the Internet, Service Provider provides connectivity to the PSTN (Public Switched Telephone Network) for communication with mobile and fixed phones.

Call Handling via SIP Trunk
Once you get this service, your private telephone system (called PBX) will no longer be directly linked to the public telephone system (called PSTN). Instead, your PBX will be connected to a SIP softswitch which is also connected to the internet.

When you make a phone call, this softswitch will determine whether your call is for a PSTN number or another SIP enabled telephone system. After that, the softswitch will then route your call to wherever it is directed. The advantage here is that your phone call will not travel through the typical telephone lines used by the public telephone system - thus you will not need them and can save money.



A SIP / IAX Trunk can actually handle more than just one phone call at a given time. Because it uses the internet, it can handle as many phone calls as the bandwidth capacity allows. So if your company conducts a lot of phone calls every day, then getting a SIP trunk will surely lessen your bills.

Also, SIP trunking removes the complicated abundance of hardware and wirings just to support the flow of calls, because the only thing needed is to use the servers of the chosen Service Provider.

Features and benefits of Tpad SIP /IAX2 Trunking:

* Cost Reduction - costs can be dramatically reduced through the reduction of the number of lines required; and calls are free when they are made across the SIP Trunking links.
* Business Continuity - in the event that you can't access your telephone, automatic failover means that calls are automatically re-routed to an alternative location.
* Not Geographically tied - you can retain your existing number range and add other area code numbers as required.
* Flexibility - SIP / IAX2 Trunking can be quickly scaled up or down on a per line basis so you can easily meet peaks and troughs in demand.
* Central Management - you will no longer need a separate line to each of your locations using this virtualised technology, which means network infrastructure management will be simpler.

Supanet's SIP Trunking Solution

Most of our customers obtain two main benefits when using SIP Trunks.

1.The lines (channels) are virtual and can expand / contract as your business requirements demand. Your inbound numbers can be directed to a SIP Trunk away from an ISDN 2/ISDN 30 connection for which you are paying for each line irrelevant if the line is in use or not. Our SIP channel carries no recurring charge, only the cost of the call being routed over it. As long as you stay with Supanet there is no charge for these channels (lines).

2. Low cost IP call rates, due to the ability of our Group to negotiate the best rate card possible for your business we can deliver significant savings when compared to standard business rates from the more traditional providers.

Supanet currently has a special offer with FREE SIP Trunking with selected Connectivity Solutions. Call our staff for details.

Supanet & Tpad - Working Together

Supanet works with Tpad.com (www.tpad.com/business) when designing a communications platform for our clients. The linkages between the capabilities of a clients data infrastructure and being able to utilise this for Voice use is also where Tpad, as a specialist in this area, really make the difference for the benefit of your business.

Traditionally there has been a split between an organisations data and voice infrastructure. ISDN lines have been used for voice and separate data circuits (ADSL to Private Circuits) have been used solely for data use. These walls are now being broken down and more and more business are moving to what is called a 'converged' or 'shared' infrastructure.



The benefits of this being reduced price (1 network instead of 2) and moving to an IP based voice platform that both saves money on calls and delivers increased functionality like video, call recording and remote user inclusion.

Call 0845 122 1746 or visit http://www.tpadbusiness.co.uk or http://www.supanetbusiness.com or http://www.tpad.com

Tpad To Provide Next Generation Business Telephone Systems at Entry Level Prices

Tpad, the Business Telephony Specialists are to launch their latest state-of-the-art Business Telephone Systems that provide small businesses with advanced features and much improved productivity. Tpad Small Business Systems, up to 20 users, will be made available in the UK at truly affordable prices.



In the past, state-of-the-art telephony features were previously only found in multi-million pound systems, and only afforded by large corporations. Recently, new technology has enabled such features to be accessed, for example as a service, at £30 per user, per month. However, Tpad has gone one step further and made these (and associated on-site telephony hardware) available at very low cost for small business at just £9.95 per user per month. Tpad already sells a wide range of advanced systems to large companies, and this offer has been made available to small business only, and is limited to 2 User, 4 User, 8 User, 12 User and 20 User systems.



Tpad Sales Director Simon Jones commented “Many businesses want the next generation phone system that allows them to be more productive and delivers the latest features such as Call Recording, Fax-to-email and ability for staff to work from home, or indeed from anywhere whilst giving the impression they are in the office. Now, with Tpad they can have all of this for an amazingly low price. There really is no reason for any business not to take up this offer”

The core of all the Tpad Small Business Telephone Solutions is the Colossus Advanced Telephone Platform. Colossus consists of clusters of very powerful computers hosted at Tpad data centres, that provide the ultimate, future-proof, scalable telephone platform. Now, using Tpad lines, small businesses can easily link to Colossus and benefit from features that were previously only available on multi-million pound corporate telephone systems.



John Free, Group Marketing Director commented “The features and benefits provided by Tpad’s Colossus Platform and the complete Tpad Small Business Telephone Solution can indeed be provided by other large telephone companies. The key difference is price. Tpad does this at a very low price, as its model is based upon acquiring large numbers of small business customers that could purchase other IT services in the future. In contrast, other companies charge up to £30 per user per month for the telephone platform and also for the telephone hardware at the customer site! We even have a program that allows businesses to get the complete Tpad Business Systems FREE, providing they agree to become a reference site and we expect many businesses to take up this amazing offer”



About Tpad

Tpad is an International company which has its Headquarters in Jersey, and has service centres and presence in many countries including the UAE, India, Hong Kong, USA, UK and Canada.

In the UK, Tpad provides advanced telephony services for businesses, the public sector and corporates. Until recently the core product has been large IP PBX based business telephone systems (50 users to 500+ users and multiple sites). Tpad also has an International consumer arm providing low cost International Services to all major countries.

Over the past 3 years, Tpad has been investing in next generation telephone technology with the development of a powerful central telephone platform called Colossus that resides in Tpad data centres and that can be accessed from anywhere.

For further details please contact

business@tpad.com or call 01282 168 000

Tpad provides PM+M state-of-the-art Business Telephone System

In October 2010, PM+M Chartered Accountants were planning a move to new premises on Challenge Way, Blackburn (Lancashire). This move from Central Blackburn was in itself a significant project for the firm who were moving offices to more modern premises.

PM+M are one of the leading business advisory and accountancy firms in the North West of England and has grown steadily through natural growth and mergers with other firms to become a broad based provider of advice to businesses and individuals.

Due to their active participation in Praxity - a global alliance ofindependent firms, they are in a very strong position, enabling them toprovide services to the highest of international standards.



For PM+M communication is key, and a heavy reliance is put upon their IT infrastructure to deliver the highest standards for their clients and their own workforce.

The move presented several challenges, not least of which, was remaining fully functional for their clients. The move provided an ideal opportunity to improve their IT data connection and review their telephony requirements.



PM+M had a 70 user Cisco phone system which was at capacity and did not provide them with the features and functionality they required to move their business forward. In addition to this they were limited by a 2Mb private circuit and 16 ISDN lines.

Tpad Telephony Solution:

After meeting with Tpad and their solutions design team for a full communications review and audit, PM+M opted for the latest in IP telephone systems with integration to their in house CRM platform and door entry system. The Tpad solution offered technical compatibility aswell as attractive and commercial relationship.

The communications review and audit highlighted where PM+M were currently spending money, identified system inefficiencies and also provided the future plan for PM+M, taking into account the shape of what future success would look like for them.



After this review was conducted, a series of recommendations were presented to PM+M and they chose a Hosted Platform solution. This platform will ultimately service PM+M's second site in Burnley and also allows Home Workers / Field Workers to access the phone system remotely, with simple logins and security permissions.

PMM case study Commercially, the whole solution Tpad recommended was within budget and delivered an increased capacity of data services, which is not normally experienced at our new location. Based on the projected savings on calls and line rental alone, PM+M is expecting a return on investment within 12 to 18 months from the date of installation.

PM+M Feedback and Comments:

Stephen Anderson - Partner
" The design and installation of the system went very smoothly with Tpad providing a very responsive and focussed service before, during and after our physical move. Now that we are settled into our new environment, the system gives us cost certainty along with flexibility and the opportunity to grow without major capital investment. The support we receive from Tpad has continued to be responsive."

Colin Emmett - Director of IT Services
" The personal touch from the implementation team provided me with so much confidence during the installation and the initial live testing period, knowing that the Tpad Team understood our requirements and could deliver a tailored solution to our specification. The continued proactive approach from the Tpad team means that any refining we need to make or issues we encounter are efficiently and speedily resolved."



To get a FREE communications audit and FREE Telephone Quote then visit http://www.tpad.com/business or call (+44) 01254 122 1746 now.

SMEs Can Realize Greater Profits from Tpad’s Powerful Hosted IP PBX Communication Solutions

Companies are reducing their communication overhead expenses and improving their customer care response time by using Voice over Internet Protocol

What is the major challenge facing small and medium-sized enterprise today? In a nutshell, it’s remaining viable in an increasingly competitive marketplace. While attention must be given to the marketing strategies of the major competitors of a company, at the heart of the matter is customer satisfaction. Invariably, it’s the company that provides the highest level of proactive response to their client’s needs that will come out on top.

Tpad’s hosted IP PBX services are geared to provide flexibility in the way companies can access and use communication services. This is not only reduce the response time to clients, but to increase the level of productivity organization wide, whether the employees are stationary in the office or mobile, working from a remote location.

This type of communication power was beyond the reach of many companies due to the high level of start-up costs for a state-of-the-art system. Now businesses using Tpad’s hosted IP PBX enjoy hassle-free communications with a phone system that is monitored with around the clock, supported by a Server Room fully equipped with the most advanced communication equipment and software.

Companies can realize a tremendous level of cost savings from reduced training time for personnel as well as equipment investment. With Tpad’s global phone network technical expertise at your disposal, there is no delay in access; your hosted IP PBX system will be operational from the first day of installation.

However companies using Tpad’s hosted IP PBX system have another advantage; new software features are added to their call management software the moment they become available, removing the anxiety of large capital equipment upgrades as the communication needs of your business evolves. There are no hidden charges or fees, you simply select the “extensions” you need to add to your current system and pay accordingly.

The total amount of savings using Tpad’s services compared to other providers can be greater than you realize. Steve Smart, the Managing Director of Tpad, sums up the benefits of hosted IP PBX this way:

“Tpad offers businesses the ability to save a significant amount of money in their Call Costs using the hosted IP PBX system, by allowing free calls to other Tpad extensions to any destination in the world. Using Tpad’s hosted IP PBX system, companies can have superior call quality, flexibility and increased productivity without the expense of renting PSTN trunk lines.”

The other advantage for using this communication solution is portability. With traditional PSTN numbers, if your company changed locations you would be unable to keep the same telephone number. The hosted IP/PBX system from Tpad provides you with a Personal Number or Extension that is not tied to your geographic location, ensuring your privacy and professionalism.

With so many communication device options available today, businesses need communication solutions are fully compatible with any device. Tpad’s hosted IP PBX system works with Wi-Fi mobile phones, soft phones and ATAs to give you the widest range of ways to manage your business communications. To discover how much money you can save, contact the Tpad client management support team at: +44 (0) 845 1221746 or complete our customer enquiry form online at: http://www.tpad.com/business/.

About Tpad (http://www.tpad.com):
Tpad, the world’s most flexible communications company, offers next-generation telephony solutions for consumers and businesses. Tpad is a true global VoIP network and offers users a wide range of VoIP / SIP devices (Softphones, ATAs, IP phones or WiFi mobiles) to make free or low cost calls anywhere in the world with crystal clear quality. Tpad’s new telephony services make it easier and cheaper for people to stay in touch using any device, on any network, anytime, anywhere. The ever-expanding global IP telephony company is headquartered in the UK with offices in the UAE.

Tpad is a registered service mark of Tpad, Ltd. All other trademarks and trade names are the property of their respective owners.

Small and Medium Enterprises Gain Vital Communication Support with Tpad’s Global Innovative Telephony Systems

Tpad.com is focused on providing superior telephony services that utilize state-of-the-art communications technology.

The focus of the Tpad Global Phone Network is to provide small businesses with cutting edge telephony services that reach beyond the capability of traditional PBX systems at reduced costs. Tpad is dedicated to filling the demand for a communications system that can easily manage the growing need for around the clock, instant access and response to information. It has been proven that companies that migrate to Voice over Internet Protocol (VoIP) technology can realize a cost savings of nearly 50% compared to the same level of usage with a traditional PBX system.



While the various means of communication continues to evolve and expand, so does the need to be able to deliver the message efficiently and cost effectively. The global events that are re-shaping the commercial playing field are definitely challenging: companies that want to continue to prosper are taking a proactive approach to managing their communications systems and turning to Tpad for solutions.

The motivation for the shift to alternative business communications systems that include both mobile and Internet telephony technology is simple: to provide greater flexibility in the method of being accessible to customers and being responsive to their needs. For residential clients throughout the United Kingdom and the world, it broadens their communication potential, providing alternative means to tailor a system that accommodates their lifestyle. The source of the cost savings that companies gain is based on more than just reduced rates. Superior call quality in addition to on-demand, online support from a responsive client services management team ensures that your time, as well as your budget, receives the attention and respect they deserve.

The business communication systems for the small and medium enterprises (SMEs) today must be flexible enough to encompass a variety to applications from local calling to international as well as providing networking capabilities for branch offices and a travelling or telecommuting staff. Tpad’s services are not only affordable but they are scalable to suit any level of usage required, whether the company is an entrepreneurial venture or an international corporation.

Tpad keeps a watchful eye on your telephony system while providing you stress-free services that encourage an active dialogue with everyone regardless of where on the global they are physically located. Monitoring the system for international or local clients include all of the traditional call features such as forwarding, contact book, conference bridge and voicemail plus the ability to use IP phones (Linksys, Snom, Aastra or Grandstream) or analogue phones (via Linksys ATA), call blocking and voicemail to email.

Now with Tpad’s scalable service packages SMEs that require outstanding and reliable telephony services no longer need to allocate additional resources to accomplish their communication goals. Utilizing Tpad’s global phone network supports the short- and long-term business objectives for the world’s dynamic commercial environment.

To customize your company’s communication solution, you can telephone our client management support team at: 0845 1221746 or complete our customer enquiry form online at: http://www.tpad.com/business/ for a free telephone quote and specialised advice.

About Tpad (http://www.tpad.com):
Tpad, the world's most flexible communications company, offers next-generation telephony solutions for consumers and businesses. Tpad's new telephony services make it easier and cheaper for people to stay in touch using any device, on any network, anytime, anywhere. The ever-expanding global IP telephony company is based in the UK.