In October 2010, PM+M Chartered Accountants were planning a move to new premises on Challenge Way, Blackburn (Lancashire). This move from Central Blackburn was in itself a significant project for the firm who were moving offices to more modern premises.
PM+M are one of the leading business advisory and accountancy firms in the North West of England and has grown steadily through natural growth and mergers with other firms to become a broad based provider of advice to businesses and individuals.
Due to their active participation in Praxity - a global alliance ofindependent firms, they are in a very strong position, enabling them toprovide services to the highest of international standards.
For PM+M communication is key, and a heavy reliance is put upon their IT infrastructure to deliver the highest standards for their clients and their own workforce.
The move presented several challenges, not least of which, was remaining fully functional for their clients. The move provided an ideal opportunity to improve their IT data connection and review their telephony requirements.
PM+M had a 70 user Cisco phone system which was at capacity and did not provide them with the features and functionality they required to move their business forward. In addition to this they were limited by a 2Mb private circuit and 16 ISDN lines.
Tpad Telephony Solution:
After meeting with Tpad and their solutions design team for a full communications review and audit, PM+M opted for the latest in IP telephone systems with integration to their in house CRM platform and door entry system. The Tpad solution offered technical compatibility aswell as attractive and commercial relationship.
The communications review and audit highlighted where PM+M were currently spending money, identified system inefficiencies and also provided the future plan for PM+M, taking into account the shape of what future success would look like for them.
After this review was conducted, a series of recommendations were presented to PM+M and they chose a Hosted Platform solution. This platform will ultimately service PM+M's second site in Burnley and also allows Home Workers / Field Workers to access the phone system remotely, with simple logins and security permissions.
PMM case study Commercially, the whole solution Tpad recommended was within budget and delivered an increased capacity of data services, which is not normally experienced at our new location. Based on the projected savings on calls and line rental alone, PM+M is expecting a return on investment within 12 to 18 months from the date of installation.
PM+M Feedback and Comments:
Stephen Anderson - Partner
" The design and installation of the system went very smoothly with Tpad providing a very responsive and focussed service before, during and after our physical move. Now that we are settled into our new environment, the system gives us cost certainty along with flexibility and the opportunity to grow without major capital investment. The support we receive from Tpad has continued to be responsive."
Colin Emmett - Director of IT Services
" The personal touch from the implementation team provided me with so much confidence during the installation and the initial live testing period, knowing that the Tpad Team understood our requirements and could deliver a tailored solution to our specification. The continued proactive approach from the Tpad team means that any refining we need to make or issues we encounter are efficiently and speedily resolved."
To get a FREE communications audit and FREE Telephone Quote then visit http://www.tpad.com/business or call (+44) 01254 122 1746 now.
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